Twitter It for IT

Unless you’ve been living under a rock the last year, you’ve heard about Twitter. It’s the free micro-blogging social media outlet that has everyone from the mom next door to Ashton Kutcher “tweeting” about their latest doings. And it’s exploded in popularity, growing in leaps and bounds even ahead of Facebook.

While Twitter may have started out (and has been criticized) as an “I’m having breakfast in my underwear,” update tool, it’s quickly shifted away from that.

Now people use their 140 word “tweets” (the popular name for Twitter messages) as a very useful business tool; people talk about their own experiences with software and hardware products, ask for advice from other professionals and share links to useful articles. In effect, Twitter has become a free library with real-time information for anyone who cares to use it.

Because of that, you’re missing out if you’re not using Twitter as a business tool, or even worse, not using Twitter at all. Twitter has been criticized, because it’s not as intuitive as other social media outlets, although the interface is constantly updated, and the message that users want it to be easier, seems to have landed with the folks at Twitter.

Even so, Twitter is not difficult to understand; it just takes a bit of time and practice. Read a tutorial or Google “how to get started on Twitter,” and use the information you find as a road map.

Then take time to set up a user id and search on topics that interest you – that’s the best way to find people to follow. You’ll be amazed at the quality of information you’re pointed towards.

Once you’re more comfortable with searching on and finding information, you can start asking questions: Has anyone used XYZ software? Which firewall do you recommend for a client with fewer than 10 people?

The world is your oyster on Twitter – there’s no topic that’s off limits, and you can generally access high quality resources you wouldn’t otherwise be able to access. Consider, for example, that many software and hardware manufacturers have entire teams devoted to following Twitter, so they can be the first to answer questions and address customer service issues.

So, go ahead. Get out there on Twitter and start trying to find information and asking questions. Become part of the Twitterverse, and before long, others will probably be looking to you, too, as quality resource. Indeed, Twitter is a tremendous opportunity for IT professionals to showcase their expertise and benefit from others’.


This information technology article is written and shared by Stephen Reis. You can often see him tweeting about universal printer drivers , answering questions of people who are looking to have a driverless printing setup over their network.